Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sagebailey.com.

If your return is accepted, we'll send you instructions on how and where to send your package. Return postage is arranged and paid for by you. We recommend using a tracked service, as we can only refund returns that reach us. Items sent back to us without first requesting a return will not be accepted. This does not apply to faulty, damaged or incorrect items — see Damages and issues below.

You can always contact us for any return question at info@sagebailey.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will send you a replacement free of charge, and you do not need to return the original item to us. If you would prefer a refund rather than a replacement, let us know and we will refund you in full at no cost to you.

Exceptions / non-returnable items
Gift cards cannot be returned. Items that have been worn, washed, altered, or returned without their tags cannot be accepted, as we are unable to resell them.

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you simply need a different size in the same style, contact us first and we will arrange a direct exchange, subject to availability.

United Kingdom 14 day cooling off period
Notwithstanding the above, under the Consumer Contracts Regulations you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. If you cancel under this right, you are responsible for the cost of returning the goods to us.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 7 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Where you have cancelled under your statutory 14-day right, we will refund you within 14 days of receiving the item back. As delivery is free, the full price you paid is refunded.

If more than 15 business days have passed since we've approved your return, please contact us at info@sagebailey.com.

Contact Information

Store name: Sage & Bailey
Company name: Ecom Elevate
Company Address: Houtzagerssingel 130, Den Haag, 2512XJ, Zuid-Holland, The Netherlands
Warehouse Address: 39 Throne Road, Liverpool, Merseyside, L11 4TL, United Kingdom
Company nr.: 95445757 (KvK, Netherlands)
Phone: +44 7308 502722

Email: info@sagebailey.com

Monday to Friday | 09:00 – 18:00 (GMT)
Saturday and Sunday | Closed

We aim to respond to your inquiries within 24 hours.